Services
Customer service center:
The customer service center is the company's service department specializing in after-sales service. The main services are through the above functional departments. Our company's after-sales service department can provide users with the following services:
1. Our company has a 7×24-hour hotline, 24/7 uninterrupted technical support service, and can receive fault feedback and declaration at any time.
2. Our company will classify the problems according to the content of the failure report, and respond to and solve the declared problems within the specified time.
3. Our company's after-sales service department is equipped with sufficient technical support engineers, and has a holiday duty system, which can provide online technical support according to the specific situation of the user's declaration.
Service method:
Our company's system maintenance services include telephone service, VIP priority service, remote call dial-in analysis, and dedicated customer support.
Telephone support: Customers can get timely and effective telephone support from our technical support center. The official support time is from Monday to Sunday from 9:00 am to 6:00 pm
After-sales service system and response time
Maintenance schedule:
1. Our company's unified service telephone: 0577-86577757, and the hotline is changed to provide 7×10 hours emergency service telephone 0577-86577757.
2. Failure response time: In the area where the service outlets are located, our company will report for repairs within 2 hours from your organization.